Frequently asked questions

If you need help, call 1 866-265-8386

Getting Started

1HOW DO I USE MY TOTAL MASSAGE GUN?

Here’s some basic best practices to get the most out of your Total Massage Gun, whether you’re treating yourself or others.


  1. Always turn on the Total Massage Gun before placing it on the body.
  2. If you have a Massage Gun, you can press the speed button to toggle between our signature treatment speed and our lighter speed for sensitive, sore areas.
  3. For muscle activation, recovery, and tension relief, simply “float” the Massage Gun on muscles that need the most attention - it was designed to do all the work for you. Slowly glide the Massage Gun up and down the muscle, gradually applying light to moderate pressure as needed.
  4. Breathe and relax and remember to stretch. It feels amazing!

Download the Total Massage Gun app. It’s the perfect guide for any Massage Gun user and the only percussive massage therapy app available. You’ll get the most out of your Massage Gun with step-by-step tutorials and pro tips to treat every muscle and need. Available now for both iOS and Android devices.


Every Massage Gun has industry-leading ergonomics due to our patented Massage Gun Triangle® handle design. It’s three-sided, so you can hold the Massage gun from any side a variety of ways, making it easier than ever to treat hard-to-reach areas like your back without strain on your hands, wrists, and forearms.

2HOW LONG SHOULD I USE MY TOTAL MASSAGE GUN?

Depending on the desired result, we recommend using your Massage Gun for a minimum of 15 seconds and a maximum of 2 minutes per muscle group. A full-body session should not exceed 15 minutes. Treat yourself 2-3 times per day.


30 SECONDS = MUSCLE ACTIVATION

Prior to workouts or physical activity, float your Massage Gun for up to 30 seconds to instantly activate and “wake up” your muscles.

15 SECONDS = MUSCLE RE-ACTIVATION

Reactivate muscles during your workout or any activity by using your Massage Gun for 10-15 seconds on the muscle group. This will re-energize, relieve muscle spasms and fatigue, and keep muscles active.

2 MINUTES = PAIN RELIEF & RECOVERY

Float your Massage Gun for up to 2 minutes for muscle recovery post-workout to decrease soreness, and on any muscles that require immediate pain relief.

3CAN I TRAVEL WITH MY TOTAL MASSAGE GUN?

When traveling with your Massage Gun, Lithium-ion batteries must be stored in carry-on baggage only. When a carry-on bag is checked at the gate, all Lithium batteries must be removed from the bag and kept with the passenger in the aircraft cabin.


Since Total Massage Gun devices have a built-in Lithium-ion battery, it must be stored in your carry-on baggage only.


While you are able to travel with your Massage Gun device and accessories in your carry-on luggage, it is at the discretion of the TSA officer to allow it through. Please feel free to share our website and social media with them if they are unfamiliar with our device.

Our Products

1WHERE CAN I TEST OUT A TOTAL MASSAGE GUN BEFORE I BUY IT?

You can test out a Massage Gun at any one of our stockists worldwide. Simply email [email protected] to find a retailer near you. We promise you’ll feel the difference!


We also ship free and have a 30-day money back guarantee, so if you don’t absolutely love your Massage Gun, you can send it back and get a full refund. No questions asked.

2WHAT IS A TOTAL MASSAGE GUN?

The Massage Gun is the original, industry-leading handheld percussive therapy massage device. Building on over a decade of research, development, and innovation, every Massage Gun delivers our signature Massage Gun Percussive Therapy treatment with clinically effective results: pain relief, performance enhancement, improved range of motion, faster recovery.


Our patented Massage Gun Triangle® handle design provides the best ergonomics in the market, ensuring unmatched comfort and ease of use, especially when treating hard-to-reach areas.


Check out our Compare Page to see each of our device’s specifications and features side-by-side. The Massage Gun devices come with a travel case included and travel pouch.


Explore the Our Tech page to see how our innovative technology sets our percussive therapy treatment apart from the rest.

3WHAT ARE THE BENEFITS OF USING TOTAL MASSAGE GUN?

Whether you’re an athlete, a physical therapist, or a person who needs relief from tension and pain, Massage Gun provides a breakthrough, natural approach to improving your physical health. Percussive massage can help you perform better, recover faster, and relieve tension and pain for whole-body relief.


Massage Gun helps with the following:


  • Accelerates recovery & muscle repair
  • Increases blood and lymphatic flow
  • Relieves muscle spasms and stiffness
  • Breaks up scar tissue
  • Improves lactic acid clearance
  • Activates the nervous system and muscles
  • Muscle fatigue, pain, tightness, soreness, and knots
  • Natural stress relief
  • Myofascial release (7x more effective than a foam roller)
4HOW DOES PERCUSSIVE THERAPY WORK?

Tension is the root cause of most body aches and pains. The breakthrough treatment of Massage Gun Percussive Therapy relieves the tension in our soft tissue effectively and efficiently.


The percussive massage overrides the pain signals to the brain, increases heat in the tissue, and releases tension. It does this through a combination of 16 mm amplitude at a scientifically calibrated frequency of 40 percussions per second.


Massage Gun uses these two principles of depth and speed to speak to your body in a language it can understand, and provide a deeper and more effective experience than any other consumer device.

5WHO IS TOTAL MASSAGE GUN FOR?

Massage Gun devices are engineered and designed to be professional-grade yet effective for daily consumer use.


Massage Gun is trusted by:

  • 250+ professional sports teams in North America, Europe, and Asia
  • Everyday people in 50+ countries
  • World-renowned trainers, physical therapists, and chiropractors
6HOW DO I REGISTER MY TOTAL MASSAGE GUN FOR A WARRANTY?

If you purchased the Massage Gun directly from us at www.massagegun.com, your warranty will have automatically registered.


If you purchased your Massage Gun elsewhere, you will need to register your warranty here or through the Massage Gun app under the Warranty Registration page.

7WHAT IS COVERED UNDER WARRANTY FOR EACH TOTAL MASSAGE GUN PRODUCT?

Total Massage Gun products are manufactured with high-quality industrial parts designed to last. If any malfunctions occur, your limited warranty covers

  • Massage Gun device & charger - 1 year (2 years in the EU)

Purchasing & Free Shipping

1WHEN WILL MY ORDER SHIP?

Domestic orders generally process within 1 business day, while international orders ship within 2 business days.


When your order is ready for shipment, you’ll receive email notifications with tracking and delivery updates. Reach out to [email protected] if you have any questions about your order.

2HOW DO I UPDATE THE ADDRESS ON MY ORDER?

Please reach out to our Customer Experience Team at [email protected] Once orders are placed, we have a very limited window of time to update your address, but we will do our best to make a request with the courier.


Please note that address changes may delay the delivery of your order by several business days.

3I JUST PLACED MY ORDER. HOW DO I CANCEL IT?

Please reach out to our Customer Experience Team at [email protected] We will do our best to cancel your order before it is processed and shipped. If the item has already been shipped, we will work with you to ensure it is returned.

4WHAT IS YOUR RETURN POLICY?

We want you to love your Massage Gun as much as we do. If there is any reason you are not satisfied with your Massage Gun, you have 30 days to return it with a money-back guarantee.


  1. Returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please reach out to our Customer Experience Team via email at [email protected]
  2. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form MUST be included with your return. Please keep in mind, we do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.
  3. Once we receive the return device to our warehouse, it will take approximately 2 business day to process a refund.
  4. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment.

If you have any questions or concerns, please do not hesitate to contact us at [email protected] We’re happy to help.

5MY ORDER WAS CANCELLED. WHAT DO I DO?

We’re so sorry that happened. Please contact [email protected] - one of our team members will reach out as soon as possible.


General Questions

1WHAT TYPES OF DISCOUNTS OR PROMO CODES DO YOU OFFER? (MILITARY, VETERANS, LAW ENFORCEMENT, FIRST RESPONDERS)

We are proud to offer a special discount to any active duty military, veterans, law enforcement, and first responders as a way to show our appreciation and support for their service.


Just send in your proof of service (photo ID or other documentation) to our Customer Experience Team at [email protected] and we will be more than happy to assist.

2WHERE CAN I PURCHASE TOTAL MASSAGE GUN DEVICES?

You can purchase a Massage Gun directly through our Total Massage Gun website or through one of our authorized distributors. Check here to see if Massage Gun is available in your country.

3WHAT FORMS OF PAYMENT ARE ACCEPTED TO PURCHASE A TOTAL MASSAGE GUN?

We accept all major credit cards and PayPal.

US customers can also pay with Affirm.

4DO YOU HAVE ANY FINANCING OPTIONS OR PAYMENT PLANS?

We’re happy to offer financing options that allow you to pay monthly for your order.

Affirm Application (US only):
Available at checkout or at Affirm.

PayPal Financing Application (US and international): Apply Here.

5DO YOU SHIP TO MY COUNTRY?

We ship to many countries around the world. To find out if we can ship to you, check out our map here.

6HOW DO I PARTNER WITH TOTAL MASSAGE GUN?

Fill out one of the following Partnership Request forms:

Trainers
Massage Therapists
Clinics
Gyms
Retail Partners
Workplace Wellness

7HOW DO I CARRY TOTAL MASSAGE GUN AT MY FACILITY?

Fill out our Facilities Request Form and a team member will be in touch soon.

8WHO DO I CONTACT FOR PRESS INQUIRIES?

For direct contact or specific press correspondence, please reach out to us by emailing [email protected]

9HOW DO I BECOME A DOMESTIC OR INTERNATIONAL DISTRIBUTOR FOR TOTAL MASSAGE GUN?

Thanks for your interest. Please contact [email protected] for next steps and further information.

10HOW DO I REQUEST TO HAVE THE TOTAL MASSAGE GUN TEAM AT MY EVENT?

Thanks for your interest. Please contact [email protected] for next steps and further information.

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